Refund policy
📄 RETURN & REFUND POLICY
Last updated: March 2026
At Veltrix Workwear, we want you to feel confident with every purchase. If something isn’t quite right, we’re here to help.
🔁 Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
• The item must be unused and in its original condition
• The item must be in its original packaging
• Proof of purchase (order confirmation or receipt) is required
❌ Non-returnable items
We do not accept returns for:
• Items that have been worn, washed, or used
• Items not in original condition
• Items returned after 30 days from delivery
📩 How to request a return
To initiate a return, please contact us at:
Include:
• Your order number
• Reason for return
• Photos (if the item is damaged or incorrect)
Our support team will review your request and provide return instructions.
💸 Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
• Your refund will be processed to your original payment method
• Please allow 5–10 business days for the refund to appear in your account
🚚 Return shipping
• Customers are responsible for return shipping costs
• Shipping costs are non-refundable
If the return is due to:
• A damaged item
• A defective product
• An incorrect item sent
👉 We will cover the return costs or offer a replacement at no additional charge.
📦 Damaged or incorrect items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
Include clear photos showing the issue.
We will resolve the issue as quickly as possible.
🔄 Exchanges
We currently do not offer direct exchanges.
If you would like a different item:
• Please return the original item
• Place a new order
⏱ Late or missing refunds
If you haven’t received your refund:
• Check your bank account again
• Contact your card provider (processing times may vary)
If you still need help, contact us at:
👉 support@veltrixworkwear.com
⚠️ Important notes
• Returns sent without prior approval will not be accepted
• We reserve the right to refuse returns that do not meet our policy